OneCompiler

Tell me about a time when you had to work under pressure

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3. Tell me about a time when you had to work under pressure

Situation

  • SaaS Labs billing issue.
  • Wrong balance deducted (100x extra) for all users suddenly on production.

Task

  • Find root cause.
  • Fix incident fast.
  • Restore customer balances.
  • Prevent repeat in future.

Action

  • Started war room with team.
  • assigned clear roles (debugging, rollback, customer comms).
  • Debugged and found root cause. due to redis key conflict.
  • Rolled back faulty release.
  • Wrote scripts to revert balances.
  • Coordinated with QA + support teams.
  • Added automation checks for safety.

Result

  • Issue resolved in hours.
  • Customers refunded quickly.
  • Added safeguards to avoid repeat.
  • Leadership appreciated calm handling.